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LOG904-140 Supply Chain Management in the Service Industry

LOG904-140 Supply Chain Management in the Service Industry

Course code: 
LOG904-140
Course name: 
Supply Chain Management in the Service Industry
Program of study: 
MSc in Logistics - Seminars
Campus: 
Molde
Credits: 
2.5
Level of study: 
2. syklus (master)
Teaching semester: 
2016 Høst
Assessment semester: 
2016 Høst
Language of instruction: 
Engelsk
Language of examination: 
Engelsk
Language of litterature: 
Engelsk
Course content

Although the services area was neglected for many years in terms of research and services were seen as a poor and additional feature of products, in the last years the service area has gained relevance. It is well documented that supply chain management practices provides competitive advantage. In the services industry similar phenomena exists. The adoption of lean and/or agile strategies in the service supply chains can lead to least expensive, faster and more flexible provision of services. The nature of the transition between these strategies in the service supply chains and the actions required to become leaner or more agile in specific processes and areas of the supply chain are key challenges service operations managers face.

During this seminar students will become familiar with key concepts that will be fundamental to improve supply chain performance in the service context with special focus on the public sector

Lecturer:  Ana Lúcia Martins, ISCTE – Instituto Universitário de Lisboa (almartins@iscte.pt )

Working and learning activities

Group assignment

Having read the article from Rahimnia and Moghadasian (2010) and the lecture materials, select a company of your choice that provides a professional service.

In that company of your choice you should:

  • Identify the nature of the business of that company;
  • Describe the structure of the supply chain, including the main physical and informational flows;
  • Identify and locate the decoupling points and describe the nature of the “inventory” help at those decoupling points;
  • Identify the different supply chain strategies in place through the supply chain;
  • Suggest adjustments to the structure of the supply chain and its processes in order to stress lean and/or agile options;
  • Justify all your options and assumptions;
  • Present the assignment in class.

Group assignment will be graded based on:

  • Comprehensiveness;
  • Relevance of the references used;
  • Ability to be concise, to interpret, and to argument;
  • Accuracy of concepts;
  • Ability to apply concepts to a specific situation;
  • Ability to accurately answer to questions after the presentation.
Curriculum
  • Aronsson, H., Abrahamsson, M. and Spens, K. (2011). Developing lean and agile health care supply chains, Supply Chain Management: An International Journal, Vol. 16, No. 3, pp. 176-183.
  • Christopher, M. (2000). Supply chain migration from lean and functional to agile and customised. Supply Chain Management, Vol. 5, No. 4, pp. 206-213.
  • Guven-Uslu, P., Chan, H.K., Ijaz, S., Bak, O., whitlow, B., Kumar, V. (2015). In-depth study of “decupling point” as a reference model: an application for health service supply chain. Production Planning and Control: The Management of Operations, Vol. 25, No. 13-14, pp. 1107-1117.
  • Lee, H. (2002). Aligning supply chain strategies with product uncertainties. California Management Review, Vol. 44, No. 3, pp. 105-119.
  • Naylor, B. J., Naim, M. M. and Berry, D. (1999). Leagility: Integrating the lean and agile manufacturing paradigms in the total supply chain, International Journal of Production Economics, Vol. 62, No. 1-2, pp. 107-118.
  • Rahimnia, F, Moghadasian, M. (2010). Supply chain leagility in professional services: how to apply decoupling point concept in health delivery system. Supply Chain Management: An International Journal, Vol. 15, No. 1, pp. 80-91.
VurderingsformGrupperingVarighetVarighetstypeKarakterskalaAndelKommentarHjelpemidlerHjelpemidler
HjemmeeksamenGruppe -Bestått/ikke bestått40Recommended group size is 3-4 students. Group assignment is due on Thursday at 9:15. Hand in a hard copy of the report and a hard copy of the presentation. The report should have 4-5 pages (including front page). All members of the group should equally contribute to the assignment and the presentation. The presentation should take about 15 minutes, with additional 5-10 minutes for Q&A. Alle trykte og skrevne hjelpemidler
SkoleeksamenIndividuell -Bokstavkarakter (A - F)60One individual final exam (60%) Kun generell ordbok morsmål/norsk/engelsk i papirformat
Vurderinger:
Form of assessment:Hjemmeeksamen
Grouping:Gruppe
Duration:
Type of duration:-
Grading scale:Bestått/ikke bestått
Proportion:40
Comment:Recommended group size is 3-4 students. Group assignment is due on Thursday at 9:15. Hand in a hard copy of the report and a hard copy of the presentation. The report should have 4-5 pages (including front page). All members of the group should equally contribute to the assignment and the presentation. The presentation should take about 15 minutes, with additional 5-10 minutes for Q&A.
Supported material:
Support material:Alle trykte og skrevne hjelpemidler
Form of assessment:Skoleeksamen
Grouping:Individuell
Duration:
Type of duration:-
Grading scale:Bokstavkarakter (A - F)
Proportion:60
Comment:One individual final exam (60%)
Supported material:
Support material:Kun generell ordbok morsmål/norsk/engelsk i papirformat