LOG904-109 Measuring and Managing Performance in Shipping, Logistics and Supply Chains
The aim of this seminar is to provide a practical and comprehensive approach to the measurement and management of performance in shipping, logistics and supply chains.
Students will be exposed to key concepts that will be instrumental in developing a comprehensive system of measuring all aspects of an organization’s performance in the shipping, logistics and supply chain contexts.
Based on the Balanced Scorecard method, the course will analyze in-depth how effective systems of organizational performance may be developed that encompass shareholder/financial, customer, operational/internal processes and resources/technological/human capabilities.
The students will also be provided with in-depth understanding of how to choose key performance indicators and how to use them effectively in a holistic approach that will enable accurate, comprehensive and dynamic management of performance at corporate and departmental level.
The course applies diverse learning techniques (lecture, cases, desk research, discussion, group work) and makes use of real, contemporary and updated case materials, providing the opportunity to develop core skills (communication, negotiation and decision making abilities). A blend of theory and practice maintains interest and maximizes the possibility of application of what is learnt in class.
Lecturer:Photis Panayides,Cyprus University of Technology (email@example.com )